“Thank you for your professionalism and your commitment to helping me in my situation. From when I called asking for help, you Alethea explained the situation. You reassured me and put me at ease. Sophie, you have been organised and first class and were able to put a brilliant case in explaining my circumstances. Both of you clearly want to give the best service and I appreciate your input. You took time to understand my situation and offer good advice based on your experience. You said I was in good hands with your colleague Anton, and I totally agree. Once again, thank you, Alethea and Sophie.”